We do hope that you enjoy your purchases. However, to err is human so you can always return your purchase. However some (legal) conditions apply on the annulment of the purchase and returning it. 

If you want to return your purchase, please let us know within 14 (calendar) days that you wish to return your purchase. You can notify us either by email ([email protected]) or by phone +31 (0) 70 3462946. You do not have to give us the reason why you want to return your order, but we would appreciate it if you would let us know, we can only learn for the feed back. 

After notifying us, you have an other 14 calendar days to return the goods to us. You will get a full refund, including the delivery costs to your home. However, please note that we do not cover the delivery cost of returns. 

With returns we adhere to the policy that however the purchase arrived at your doorstep, the same method should be used for returning it. So if you received a shipment through the mail, you can return via mail. If you received a shipment through GLS, you can return via GLS. Please provide us with the track & trace number to follow your parcel. 
 
Purchases that were picked up at the store can be returned to the store. But please let us know when  you are coming beforehand, so we are expecting you. 

Purchases that were delivered to you by truck and handsome strong men, will be picked up by us. Please contact us to make an appointment. The costs of the delivery will be the same as the costs for the return pick-up. 

 Items can only be returned if they're well packed, undamaged and complete, so with everything that is supposed to be there. This includes all the screws, bolds, lights etc if applicable,  so please ensure that they are packed well. We reserve the right to refuse a return on any item which is not in the right condition. Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging, as failure to do so may result in us being unable to accept the returned item.

We are unable to issue a refund for items that are lost or damaged while being returned to us. We therefore recommend that you get proof of postage or a tracking number to follow your parcel.

Upon receipt of your item will check first if all is as it should be. If everything is fine, we will let you know and you will receive a refund as soon as possible, but for sure within 14 days.

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Hart & Anders

  • Een winkel vol met bijzondere vondsten van over de hele wereld
  • 070-3462946
  • [email protected]
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